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The five-star-rated gig worker also enjoys the perks of her rank and seniority: She now limits her gigs within an 8-kilometer radius of more affluent neighborhoods, and is able to take on a “normal” workload of up to 10 hours a day. My now earns as much as 150,000 dong ($6.3) per hour. In the early years, she accepted every job that came her way, even if it was on the other side of the city, required working 30 days a month, and paid less than a dollar per hour. As JupViec’s business grew, so did My’s earnings. Now, Google Maps shows her the way, and the weekly schedule is just a few taps away on her phone. Gone were the days of accepting new gigs via what she calls a “black-and-white” phone, and organizing shifts with a diary and paper map. “Everything became much more convenient,” My said. JupViec gave her one and deducted its cost from her monthly earnings.ģ,000 The number of workers housekeeping service JupViec has in Vietnam. My, who then only earned enough to make ends meet, couldn’t afford a smartphone. In 2016, it launched its own app, and required all workers to use it. My’s company, JupViec, has 3,000 workers across the country’s major cities. There is no comprehensive data available on how many of them work for gig platforms, but around 19% are tied to service providers, according to a 2021 report by the International Labour Organization. My is among the thousands of domestic workers in Vietnam.

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I’m always happy and full of energy.” For JupViec’s clients, My not only cleans and cooks, she also does laundry, shops for groceries, and occasionally even offers to ensure their kids do their homework. “So even 10 years into the job, every day is a new day to me. She had just finished a cleaning gig in downtown Hanoi. I never let myself go hungry at work,” the 45-year-old My, who always has a snack in her bag, told Rest of World. Over a decade later, My is one of the top-performing workers for the company, a gig platform that now offers in-home services such as cleaning and cooking. Things took a turn in 2012, when My came across a recruitment ad by JupViec, then a newly founded agency that connected domestic workers with clients. Throughout her various jobs, she longed for a stability she struggled to find. From laboring on a factory floor to selling snacks outside a school and running a street food cart, she did it all.

When she was younger, Bui Thao My tried every job she could think of that didn’t require a degree or an investment.